Customer Service


AsSeenOnTVStore.com ® experienced Customer Service Representatives are available to answer your questions 8am - 10pm EST M-F and 9am - 5pm EST on Saturday. You can get in touch with us using any of these methods. Customer service is also available in Spanish.


Call Us
Connect by Phone
To place an order: 1-844-424-2788
For customer service: 1-844-464-2788
Email Us
Send Us An Email
Click here to email us

FAQ's | Top Customer Questions

HOW CAN I CHECK THE STATUS OF MY ORDER?

By clicking the Order Status link at the top of the page, you can easily check on the status of your order. You may use either your order number and last name or simply sign in to your account to view your order.

Please allow up to an hour after placing your order for your order to be processed before checking its status.

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CAN I SEND YOU AN EMAIL? HOW LONG WILL IT TAKE TO RECEIVE A RESPONSE?

Yes. Click here to send our customer service professionals a message.

We should get back to you within 24 hours depending on the research required to respond. Please include your order number if your question relates to a previously placed order.

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WHAT ARE YOUR SHIPPING RATES AND POLICIES?

Click here to view all of our shipping rates and policies.

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HOW DO I RETURN AN ITEM?

We offer FREE Returns! All orders will come with an enclosed packing slip and a FREE return shipping label. Simply follow the instructions on the back of the packing slip. If you no longer have your packing slip, please call Customer Service at 1-844-464-2788 to mail you a new free return label with no questions asked. Please allow a minimum of 72 hours after receipt of your return for processing.

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Discover and American Express.

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HOW CAN I UPDATE OR CHANGE MY ADDRESS, EMAIL OR OTHER PERSONAL INFORMATION?

If you have already registered for an online profile, you can click here to access all of your personal information, or you can call our customer care specialists at 1-844-464-2788.

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HOW DO I CANCEL MY ORDER?

You can contact Customer Service at 1-844-464-2788 from 8am - 10pm EST M-F and 9am - 5pm EST on Saturday.

You can also send us an email noting you'd like to cancel your order. Be sure to include your order number or your complete name and address.

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ARE MY PRODUCTS GUARANTEED?

If for any reason you are not 100% satisfied with a product, you may return it for a prompt refund.

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HOW DO I REGISTER WITH ASSEENONTVSTORE.COM ®?

Registration is quick and simple and has many benefits.

Simply click My Account and follow the easy instructions.

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HOW DO I SHOP AT ASSEENONTVSTORE.COM ®?

There are two ways to shop our website:

  1. Browse our Categories - Click on the categories and sub categories to find items you are looking for.

  2. Search - Enter a key word, phrase or item number in our search box on the top of this page.

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DO YOU CHARGE SALES TAX?

Sales tax is collected at an appropriate tax rate according to the shipping address zip code for the following states:

Alabama, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

Shipments to Colorado, Louisiana, and Pennsylvania

As a retailer without any physical presence in your State, we are not required to collect sales taxes for orders shipped to your State under federal law. Your State, however, is requiring us to notify any customer who places an order for delivery in your State that, under state law, these purchases may not be exempt from use tax and that the customer must pay any use tax owed because of the purchase. A purchase from a retailer is not exempt from state sales or use tax merely because it is made over the internet. This use tax can be paid via filing of an annual sales tax return reporting all taxable purchases that were not taxed and pay any taxes due or as an alternative by including on your state income tax return on the appropriate line and paying any such taxes due. In addition to this notice, we are required by your State law to submit a yearly accounting of your purchases to your State's Department of Revenue, including the amount paid, your name and address and the addresses where the item was billed and shipped to. For more information, you may contact your State's Department of Revenue:

Colorado https://www.colorado.gov/revenue

Louisiana http://rev.state.la.us

Pennsylvania http://www.revenue.pa.gov/Pages/default.aspx

We are aware that submitting this information creates grave privacy concerns, but we have no option but to comply. If you have any questions about why we must do this or how the information collected by your Department of Revenue will be used, please contact your state legislator at:

Colorado http://leg.colorado.gov/find-my-legislator

Louisiana https://www.legis.la.gov/legis/Contacts.aspx

Pennsylvania http://www.legis.state.pa.us/cfdocs/legis/home/findyourlegislator/


Shipments to Rhode Island

According to the State of Rhode Island, sales or use tax is due on purchases (you) made from the retailer (us) and the state requires the customer (you) to file a sales or use tax return. For more information, you may contact your State's Department of Revenue: http://www.tax.ri.gov/

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CAN I ORDER ITEMS THAT ARE TEMPORARILY OUT OF STOCK?

If some of the items in your order are temporarily out of stock, we will ship them as soon as they become available.

If you cannot wait, you may cancel the items from your order at anytime before it is shipped and receive a full refund. Simply send an email to Customer Service and include your order number.

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WHAT IS YOUR PRIVACY POLICY?

Click here to view our entire Privacy Policy.

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ARE CREDIT CARD TRANSACTIONS SAFE?

Our secure server protects all pages that ask you for personal information using state-of-the-art Secure Sockets Layer (SSL) encryption.

We also use the latest firewall technology to ensure your information remains secure.

Secure pages will be indicated in most browsers by a lock icon at the bottom of the window. This icon should be visible on any web page that asks for your personal information.

AsSeenOnTVStore.com ® is a Norton Secured Site. For further assurance that our site and your personal information is secure, please click on the Norton Secured logo found throughout our site to be taken to the Norton website. Or visit www.verisign.com

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DO YOU SHIP INTERNATIONALLY?

Unfortunately, at this time we can only ship orders to the USA, its possessions and APO & FPO addresses.

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HOW DOES YOUR SITE SEARCH WORK?

You can search our entire online store using keywords, product names, descriptions or item numbers.

The search box will be at the top of every page. Click the Arrow once you've entered the search criteria. If your search produces no results, our search engine was not able to find any exact matches for the keywords or product number entered. Check your spelling, and/or try to broaden the keywords for better results.

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HOW DO I SIGN UP FOR AS SEEN ON TV STORE' EMAILS AND NEWSLETTERS?

Our very popular e-mail program is full of sale events and moreā€¦ It's easy to sign-up for, it's FREE, and you can always unsubscribe if you no longer want to receive them. Click here to sign up today!

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WHAT IS CALIFORNIA PROPOSITION 65?

Click here to view details on California Proposition 65.

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